The exchange of goods of appropriate quality is carried out in accordance with Art. 9 of the Law of Ukraine “On Protection of Consumer Rights”. The consumer’s rights when purchasing good quality goods and conditions for returning goods of good quality, namely:

• The consumer has the right to exchange a good quality product for a similar one from the seller from whom it was purchased, if the product does not satisfy him in terms of shape, dimensions, style, color, size.
• The consumer has the right to exchange goods of appropriate quality within fourteen days.
• Exchange of goods of appropriate quality is carried out if it has NOT been used and if its appearance, consumer properties, seals, labels, as well as the settlement document issued to the consumer together with the sold goods have been preserved.